One of the biggest complaints that we hear from tenants is that the tenant's last property manager did not respond to their needs. It is our goal at Summit Realty and Property Management to provide not only for the success of our property owners but to the quality of life of our tenants. We ask our tenants what they need and what they would want from us.
We have found that tenants want a property management company to listen, understand and respond to their needs when matching them to a property or taking care of repair issues. Our goal is to build long-term relationships with our tenants, built on trust and confidence in our ability to handle any situation in a professional and timely manner.
If there is anything that our tenants need, we are just a phone call away.
THINGS TENANTS NEED TO KNOW:
Maintenance Requests: Non-emergency maintenance issues can be handled one of three ways:
1. Email our office at: firstname.lastname@example.org
2. Call our office at: (541) 686-3571 and talk to your property manager regarding the problem.
3. Click on the link for the maintenance form.
Simply fill out the form and email it to us. Please be sure if you call or email to leave your name, address, and phone number(s) and the specifics of your concern. If you have an emergency please just call our office at: (541) 686-3571 as soon as possible. If it's after 5:00 pm, call the Emergency Only number at: (541) 954-0418.
Tenant Move Out Instructions: According to your signed rental agreement, you are required to give at least 30 days written notice before vacating your rental. We are happy to take notices over the phone; however, they do have to be followed up with something in writing that includes your name, address, and the dates you plan to vacate. You can click on the link on the website for the form. Please keep in mind that if you are on a current lease and you are wanting to vacate earlier than your lease end date, then a lease buyout fee will apply, which is usually equal to two months rent.
Upon move-out, please return your keys to our office located at 835 E. Park St. in Eugene, or call (541) 686-3571 to set up a walk through with your property manager. Should you need extra time, please contact our office to arrange this. In many cases our units are not pre-rented and extending your stay won't pose a problem.
Refund of Security Deposits: Your deposit will be refunded within the state mandated time frame of 31 days after move-out, assuming there is no damage to the unit and it has been cleaned thoroughly. This includes, but is not limited to stovetop/ovens, fridge/freezers, tubs, toilets, cabinets, all surfaces wiped down, swept, mopped and/or vacuumed. If professional cleaning is necessary after you have moved out, any costs incurred will be charged to you. In addition, please remove all personal belongings from the unit, as removal and/or storage fees will apply for anything left behind. For further requirements, please see your Refund of Deposit form that you signed at the time you signed your rental agreement. If you lost your copy, you can download an extra copy from the website.